Effective Date: September 28, 2026
Welcome to VibeCartBD (“we,” “our,” or “us”). We are deeply committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@vibecartbd.com.
When you visit our e-commerce website (https://vibecartbd.com) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We encourage you to read it carefully as it helps you make informed decisions about sharing your personal information with us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when registering at the website, expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us.
- Personal Information Provided by You: We collect names, phone numbers, email addresses, shipping and billing addresses, passwords, and mobile banking transaction details (such as bKash/Nagad account references or payment confirmations) when you place an order or create an account.
- Automatic Data Collection: When you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including your IP address, browser type, operating system, referring URLs, and page views.
2. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To Facilitate Account Creation and Logon Process: We use the information you allowed us to collect to facilitate account creation and logon process for the performance of the contract.
- To Fulfill and Manage Your Orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website, as well as coordinate with third-party courier services for seamless product delivery.
- To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To Protect Our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
- To Enforce Our Terms, Conditions, and Policies: For business purposes, to comply with legal and regulatory requirements or in connection with our contract.
3. Will Your Information Be Shared with Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract, such as delivering products through partner logistics and courier companies.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
5. Policy for Children
We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
6. Your Privacy Rights
You have choices regarding the collection, use, and disclosure of your personal information. You may review, change, or terminate your account at any time by logging into your account settings. If you wish to request the deletion of your personal data or have questions regarding your privacy rights, you may contact us directly using the contact details provided below.
7. Updates to This Privacy Policy
We may update this privacy policy from time to time in order to stay compliant with relevant regulations or to adapt to operational changes. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this policy, you may email us at support@vibecartbd.com or contact us through our official website channels at VibeCartBD.